“It’s every part we have to get work accomplished, with new ranges of efficiency and safety. The perfect mixture of providers and performance not solely makes our name heart providers simpler however minimize our communications prices by half! The outcomes of the swap have been noticeable immediately.”
Answer Highlights:
- Buyer Wants: Cellphone System with Excessive Safety, Strong Name Heart with DTMF Survey, Built-in CRM
- Gadgets: 1 P560 (with Enterprise Plan)
- One of many winner tales at Yeastar Yeahs Awards 2021
Background
LON is a quick, versatile, and employee-friendly financial institution that allows clients within the native surroundings to realize their objectives. The important thing motive for LON’s existence is the satisfaction of their clients, which suggests offering quick and environment friendly banking providers, fulfilling the desires of consumers and their desires and visions for the long run. With values of “Belief, Cooperation, Duty, Nice Efficiency” in thoughts, LON is all the time in search of methods to offer optimized buyer providers.
On their technique to digital banking, LON wanted a contemporary cellphone system that would facilitate enterprise communication with out in-person offers. That required a sturdy name heart with built-in CRM to construct stable connections to all their clients. Contemplating the particularity of banking, the cellphone system also needs to be extremely safe to guard towards potential assaults. On the identical time, LON needed to continuously enhance their customer support, and so they hoped they might gather buyer suggestions throughout cellphone calls to make focused enhancements. After seeing the demo presentation, they determined to maneuver to Yeastar immediately.
Main Challenges and Targets
Combine Current CRM System to a New Cellphone System
Buyer is the core for LON. LON already had a CRM system to retailer buyer info, however the inconvenience of turning to CRM system to search out buyer info when dialing will be imagined. It will be greatest if they might discover a cellphone system that would not solely understand wealthy CRM-PBX integration options but additionally decrease integration trouble—in order that dials will be only a easy click on from the CRM interface, and buyer info can routinely pops up when there’s incoming name.
Present a Name Heart Answer with Computerized Buyer Survey
As phone consulting grew in banking, LON additionally wanted a name heart to deal with a giant move of incoming calls, which was an important and direct facet to replicate their buyer providers degree. From this angle, LON hoped the decision heart be robust, full-featured, and computerized. In addition to, additionally they requested for a buyer survey built-in into the decision heart to raised measure their service.
“They dealt with tons of day by day calls, and this had turn into the principle enterprise of their work. The particularity was, it’s additionally a window for patrons to see their service degree—it’s direct, intuitive, and clear. So, the decision heart grew to become their most cared factor. Incoming calls must be correctly organized with decreased buyer wait time, computerized name again, on-the-phone buyer satisfaction survey, and extra.” quoted T-2 d.o.o., Yeastar licensed companion in Slovenia.
Guarantee Extraordinarily Excessive Safety in a Communication System
It’s all the time tough to ensure mass communication knowledge fluidity and extremely safe channel on the identical time, whereas buyer banking info requires even greater safety. IP Registration, DDoS Detection, Auto Protection, and extra cutting-edge PBX security measures ought to be in place to safeguard the system towards malicious and fraudulent intents.
Answer
With the assistance of T-2 d.o.o, Yeastar licensed companion in Slovenia, the outdated cellphone system of LON d.d. was changed with 1 Yeastar P560 PBX System with Enterprise Plan and sturdy communication safety safeguard. The group’s current CRM system was seamlessly linked to Yeastar P560 through AMI (Asterisk Supervisor Interface) and the P-Collection PBX built-in Name Heart Answer was additionally enabled, so the financial institution’s personnel can simply deal with incoming calls from 16 SIP Trunks and supply buyer providers, with the very best effectivity.
The Outcomes
The migration to Yeastar P560 PBX System was confirmed good and LON d.d. has skilled a brand new degree of effectivity in offering telephony buyer providers. The PBX’s built-in Name Heart Answer not solely brings all of the required options—together with clever name routing, wallboard, and computerized queue callback—but additionally permits superior SLA for admins to watch their service degree relaxed. To automate the shopper suggestions collections, LON has enabled the PBX’s queue name survey operate on the finish of cellphone calls, and the survey studies are generated routinely and emailed to the service heart supervisor as scheduled.
Yeastar P-Collection PBX System Name Heart Answer
For LON’s name heart brokers, futile handbook work can be decreased to a minimal. Due to the seamless PBX-CRM integration, brokers now not want to modify forwards and backwards the CRM solely to discover a buyer’s previous service historical past. The CRM information shall be matched and prompted up routinely to the brokers when clients name.
“With the Yeastar for CRM integration, we’ve got discovered a number of methods to enhance our workflows: click-to-dial, the screen-pop that brings up a caller’s profile, and auto-logging, which retains our brokers from having to manually enter knowledge into Salesforce after each name.”
- Seamless PBX migration with least deployment trouble
- Powered name heart providers with automation and insightful studies
- Streamlined gross sales and customer support workflow with PBX-CRM integration
- Peace of thoughts with enterprise-grade security measures inbuilt design
How Will the Answer Work for Your Enterprise?
Contact us for a deeper perception into the answer or give it a shot with our 30-day free trial of Yeastar P-Collection PBX System. Yeastar P-Collection comes with 3 editions – Cloud, {Hardware}, and Software program – and we offer a free trial for Cloud Version and Software program Version with the identical, full characteristic entry!
You may discover the main points of the three editions and apply for a free trial right here.
