Saturday, December 9, 2023
HomeTelecomItalian Healthcare Heart Dealt with Hundreds of Every day Calls Effortlessly with...

Italian Healthcare Heart Dealt with Hundreds of Every day Calls Effortlessly with Yeastar P560 PBX


“Because of Yeastar P560 and its Scorching Standby redundancy answer, all the things about dealing with the calls turns into straightforward and useful. The cellphone system we’re utilizing now’s fairly secure, dependable, and expandable, which transforms into our effectivity and financial financial savings.”

Answer Highlights:

  • Buyer Wants: Strong Name Heart, Inside & Interbranch Communications, Secure Telephone System
  • Gadgets: 2 P560 (with Final Plan)
  • One of many winner tales at Yeastar Yeahs Awards 2021


Poliambulatorio San Gaetano is a contemporary healthcare facility established in 2005, holding the first goal of utilizing high-level medical specialists and providing high-quality healthcare. From the start of a bunch working for almost three many years within the healthcare sector, it has accrued many experiences, which permits them to pick a bunch of excessive professionalism.

Because of their excessive professionalism, the incoming requires healthcare zoomed and their group grew quick. Now they’ve greater than 100 staff distributed throughout the headquarters and three branches. The quantity of crew and satellite tv for pc places of work require them to deploy a cellphone system that may join all the staff no matter location. Apart from, the growing affected person inquiry calls additionally ask for a strong name middle that may deal with the queue simply and has no downtime.

Main Challenges and Goals

Set up Strong Physician-Affected person & Physician-Physician Connection

To attach over 100 medical doctors and nurses in and between the places of work, the group deployed 55 Yealink IP telephones plus a Gigaset DECT System and associated cordless telephones, which ensured their availability once they have been at desks. Nonetheless, the clinic wanted to contemplate the state of affairs when medical doctors and nurses have been on their solution to different points, similar to conferences and rounds—they wanted to be reachable anytime anyplace for emergent calls with the best Velocity Dial, Name Forwarding, and Name Pickup. Apart from, common healthcare duties like PCPs (Multidisciplinary Session Conferences) and on-line medical providers additionally required a system with video conferencing.

Handle an Common of two,000 Calls Per Day

As a 24×7 hotline, Poliambulatorio San Gaetano’s reception middle has name visitors of round 2,000 calls per day—an unlimited quantity of inbound/outbound dials, and every of them is pressing and essential. A easy lacking or delaying name is usually a matter of life and demise. To cut back name drops and streamline affected person hotline service, the decision routing within the Queue ought to be optimized.

A Telephone System that’s At all times in Uptime

The reception middle of a clinic can’t stand the state of affairs when the cellphone system is off and no receptionist is reachable. Communications uptime is at all times mission-critical and on the highest for the clinic.

An important factor for them is Excessive Availability. They want to make sure that every time a affected person calls, they will reply the cellphone in time. It’s laborious to think about when the cellphone system breakdowns…It could be a critical catastrophe. Luckily, now we have Scorching Standby to maximise the system uptime. They almost don’t want to fret about cellphone system breakdown. In case one P560 breaks down, one other one will instantly be as much as work.” quoted Fonia SRL, Yeastar licensed associate in Italy.


With the assistance of Fonia srl, Yeastar licensed associate in Italy, Poliambulatori San Gaetano deployed two Yeastar P560 PBXs onsite (one as the first server and the opposite as the new standby server for system redundancy). The 2 P560 PBXs are enabled with the P-Collection Final Plan, which brings the extra options of Name Heart, Distant Entry Service, Video Conferencing, and extra. On this mission, Yeastar P560 interoperated effectively with the clinic’s current ISDN strains, SIP Trunks, Yealink IP Telephones, Gigaset DECT System, and different peripheral units.

Outcomes and Advantages

“The factor that also amazes me on daily basis in regards to the Yeastar answer is that it’s enabling our receptionists to deal with hundreds of calls per day—and supply a greater degree of service than we ever have. And we’re elevating our affected person cares due to the cell extension geared up for medical doctors and nurses. It’s such a straightforward win.”

Strong Name Heart Providers

Because of the PBX’s built-in name middle options—together with self-service IVR, ACD Queuing, Queue Callback, Queue Panel, and extra—streamlined name reception is achieved within the clinic. The incoming calls are at all times directed to the most-appropriate reps with a mixture of system-automated routing methods and human-intervened visible name administration. The decision receptionists are put in full management with real-time name quantity, ready calls, and extra metrics visualized intuitively on the decision middle wallboard.

Straightforward Distant Conferences

For normal healthcare duties like PCPs (Multidisciplinary Session Conferences), on-line conferences can get began in seconds with no need further video conferencing software program. With the PBX-integrated video conferencing characteristic, medical doctors can begin a multi-party assembly proper from the net browser. The geared up in-meeting display screen sharing and staff chat additionally make the staff dialogue and collaboration simpler.

Elevated Mobility

With Yeastar Linkus Cellular Shopper (free unified communication app designed for Yeastar cellphone system customers), medical doctors and nurses now can remodel their cell phones into workplace extensions and keep linked regardless of the place they’re—on the street, on the workplace, even at house.

Maximize System Uptime

The PBX Scorching Standby answer ensures little-to-no system downtime for the clinic. In case of any PBX server failures, the downtime is stored to an absolute minimal (inside seconds) and communications can proceed to function as ordinary. The failover is automated and virtually instantaneous.

“It’s completely future-proof, undoubtedly. The queue administration in Name Heart answer saved our receptionists from chaotic calls, and its associated wallboard additionally presents clear real-time metrics. One other very helpful characteristic is Linkus—now we have our staff obtain the app on the cellphone in order that our sufferers can simply attain their medical doctors and the connectivity between our colleagues can be tighter.”

How Will the Answer Work for Your Enterprise?

Contact us for a deeper perception into the answer or give it a shot with our 30-day free trial of Yeastar P-Collection PBX System. Yeastar P-Collection comes with 3 editions – Cloud, {Hardware}, and Software program – and we offer a free trial for Cloud Version and Software program Version with the identical, full characteristic entry!

You may discover the small print of the three editions and apply for a free trial right here.

Download Yeastar Customer Story Set



Please enter your comment!
Please enter your name here

Most Popular

Recent Comments